Tuesday, August 24, 2010

How to talk and discuss about accessibility with vendors?


Frequently sales people and representatives of companies we purchase products from are not familiar with accessibility of their products. When you ask them about accessibility of their product, they usually refer you to official company’s accessibility statements which are usually a series of statements emphasizing their strong commitment to accessibility and referencing Federal government 508 Standards or W3C Content Accessibility guidelines and usually without any indication if they meet those guidelines or not.

Some companies hire accessibility consulting companies to review their product usually at the end of the development phase where the product has already been released or is about to be released. Testing for accessibility at this stage is usually too late to address potential accessibility issues. The result of accessibility testing of these companies are not usually published or discussed with customers, however vendors talk proudly about it on their accessibility page of their websites to emphasize their commitment to accessibility.

On the other hand, university administrators and those involved in purchasing a product have also very limited knowledge and understanding about accessibility to discuss accessibility of the product they want to buy with vendors. So none of the parties involved in purchasing a product is familiar with accessibility or have no organized means to verify accessibility claims. This is one of the reasons why accessibility is frequently neglected or jeopardized in such negotiations and deal-makings.

This brief handout should help you to give you some ideas how to talk with a vendor about accessibility and ask them the right questions while you are educating them about accessibility.

It is very difficult to come up with a recipe that would work for all products; however, the following accessibility related questions/concerns should be applicable to most products. In some instances you might want to have very specific accessibility questions about behavior of the product in question in certain situation or for certain disability group.

In the following sections we introduce and discuss some major accessibility factors and then provide a few questions that you might want to consider discussing with your vendors.

Accessible Design

The first and most important thing that we need to know is that the best time to address accessibility is when a product is being designed. Addressing accessibility issues after a product has been released is usually very limited, incomplete, wishy-washy, too expensive, and sometimes impossible.

Considering the accessibility at the design stage ensures that the product is designed with accessibility from ground up, the right set of technologies and techniques are used during the implementation, and the accessibility features are tested in-house before the product enters the market.

Many companies/developers see accessibility as limiting factors in their creativity and functionality of their applications. In most cases, with a little creativity and innovation, an application can be designed and made accessible if they consider accessibility at the design stage and choose the right technologies and techniques. If you are not familiar with accessibility, you don’t want to get involved in technical discussion with vendors; instead bring your campus IT and Accessibility experts together and possibly partner with other institutions to build a group and discuss the issues and potential solutions as a group.


  • When do you think about accessibility of your product? At the design stage, during the implementation process or later on after it has been developed?

  • Do you have accessibility experts in your design/development team or you hire outside accessibility consultant? What accessibility consulting company do you work with?

Accessibility Testing

The fact that some vendors work with accessibility consulting companies is good as long as they work together during the design and implementation processes and accessibility feedback can be addressed while the product is being developed. An accessibility evaluation just for the purpose of publicity at the end of development phase has no value.

The best way to test a product for accessibility is if it is tested by real users with disabilities. A mixed group of users with disabilities can provide extremely valuable feedback to product development team. This will give the development team an opportunity to see the real users interacting with their product first hand, see the shortcomings, and how users can benefit from accessibility features.


  • How do you test for accessibility? Do you have accessibility testers in-house, for example, at the quality assurance department, or you hire outside accessibility consultant? If latter one, what consulting company?

  • Have you used real end-users with disabilities to test your product? How many and from what disability groups?

  • When do you perform accessibility testing? During the development phase or before the product is about to be released?

  • What is the accessibility criteria/matrix for testing your product? Can we have a copy of the document?

  • Can you share the last accessibility report on your product with us?

  • And remember to ask the sales representative to detach his/her the computer mouse and show the product in action just with the keyboard during the product presentation.

Accessibility Education

Sometimes talking with a vendor could give you the impression as if they don’t care about accessibility. This might be true but it is very uncommon. Most people including company’s representatives, sales people, and even CEOs would care for accessibility once they learn about it the accessibility of their products.

There are many people who have never dealt with accessibility issues in their lives and understanding accessibility issues might be too abstract to them. It is very important to be patient and educate them in a nice and friendly way. There is a wrong perception among some developers and product managers as if accessibility is too much work, expensive, and limits the functionality of their products. We need to educate vendors about the benefits of universal design and how easy it is to achieve it if we think about it at the right time. And remember accessibility is free if we consider it at the design phase.


  • Where do your designers/developers get accessibility training?

  • Which accessibility related conferences do you go?

  • Have you ever had a disabled employee or an outside disabled user showing how your product can be used with assistive software/hardware?

Accessibility Documentations

Some products indeed support selected accessibility features that can be beneficial to many users with disabilities. Without any proper documentation on the supported features, users might not be able to discover them easily and/or utilize them properly.

A good accessibility documentation where all the accessibility features are listed and explained can help users to learn more about the product and how to effectively use it. Such documentations should be publically available and easy to access and clearly they should be fully accessible.


  • Do you have accessibility documentation about your product? Are the supported accessibility features in your product listed and explained?

  • Are they publically accessible? Can I have the URL to the accessibility documentations? What format are they in?

Accessibility Support

Another problem that users with disabilities have been facing is that they can’t get any accessibility support for a particular product from the campus or from the vendor. Accessibility related issues often don’t get recorded or don’t reach the right people because there is no well-defined accessibility support by campuses or vendors and as the result those users are left frequently abandoned with their issues.

Training and educating the support staff on accessibility and how to use the product with the keyboard would enable the support staff to help the disabled users with the accessibility issue. It is not expected that support staff know all about accessibility but they should have at least some familiarity with accessibility and use their product without mouse. Support should have also a mechanism to record and direct accessibility issues and feedback. This is the only way that the accessibility of a product can be improved.


  • Does your support staff get training on accessibility? Is there any accessibility expert in-house whom other support staff can contact for more advanced issues?

  • Is there any mechanism that accessibility feedback and problems can be reported to the company? Can accessibility feedback/problem page be easily found at your website? How these feedback/problems are directed to the right people?

  • Do you provide accessibility training to the Campus IT staff to handle accessibility issues locally?


Anonymous said...

While this post is excellent, there is one thing lacking: A clear, brief definition of what accessibility actually means.

Tamanna Farhana said...

Your own neurology personal statement is something which shouldn't be underestimated; the worthiness of this particular simple record is massive when you think about its objective. See more statement of purpose for mba

Unknown said...

The hardwood floors would be pleasant in the event that they were sanded and buffed; The dividers should be painted after you scour off years worth of cigarette stores; The storm cellar is dull, soggy, and out and out spooky;... Also, yes, shockingly, the rundown can continue endlessly. Payday Loans

marko said...

On the off chance that you are wanting to settle on home advance home loan renegotiate, there are a few components that you have to take into your watchful thought. Give me a chance to give you a short understanding into the same. cash advance corona

marko said...

There are various destinations for state and national money related business direction, and a straightforward pursuit on the web can appear in the event that anybody has had issues in the past with the loaner. auto title loans chicago

marko said...

Regularly the youthful and the old experienced difficulty returning home advances, as did ladies and people who were single, separated, or widowed. Today, the Federal Equal Credit Opportunity Act forbids segregation in light of age, sex, race and conjugal status. check cashing

marko said...

All the more frequently, the home loan intermediary are more perfect and can be acquire with the best free administrations. There are many individuals acquiring homes, squandering a zero down home advances which came about into expanding the opposition of organizations. Check Cashing San-diego

marko said...

Now and then, because of unfavorable economic situations, the estimation of the essential security gets dissolved, presenting the Bank to a higher hazard than it had initially anticipated. cash advance corona

Osman Ibrahim said...

Do you have bad credit or in need of urgent loan to solve a pressing need? We lend secured and unsecured loans to honest and reliable individuals and companies globally at 3% interest rate. Here is the solution to your financial problem, contact us today via email: housingfinance247@gmail.com
1) Full Name:
2) Gender:
3) Loan Amount Needed:.
4) Loan Duration:
5) Country:
6) Home Address:
7) Mobile Number:
8)Monthly Income:
)Which did you here about us.
Email housingfinance247@gmail.com

Shujaht said...

This was a great and interesting article to read. I have really enjoyed all of this very cool information Case study solutions

Shujaht said...

I am so happy to read this. This is the kind of manual that needs to be given and not the random misinformation that's at the other blogs. Help With CS Assignments

Shujaht said...

John arnold is an academic writer of the Dissertation-Guidance. Who writes quality academic papers for students to help them in accomplishing their goals. Dissertation Writers

Alex daina said...

Liquidating checks, for instance, is a considerable measure less demanding these days than it was previously. online Check Cashing Chicago

Unknown said...

Download APK (11 MB) kingroot apk Download towelroot but using this application you can even root android lollipop also.

Unknown said...

Awesome post about also check it Blog! clash royale mod hungry shark evolution mod my talking angela apk mod

Sophie Grace said...

I have never expected something less than this from you and you have not disappointed me at all. I suppose you will keep the quality work going on idol net worth

Lucille F. Parham said...

I just found out your post is helpful to me.. https://games.lol/racing/

Ah Za said...


Ah Za said...


Jinshu said...

Amazing blog! I found it while browsing on Yahoo News. Do you have suggestions on how to register on Yahoo News? I have tried for a while but it never seems Get there! thank you

Destinasi Wisata Keluarga

Angkahoki268 said...

I think the admin of this site is in fact working hard for his website, because here every material is quality based data.

Benda Pembawa Hoki

Jinshu said...

Your style is unique in comparison to other people I’ve read stuff from. Thank you for posting when you’ve got the opportunity, Guess I will just bookmark this page.

game online terbaik pc

Teresa Halminton said...

Thank you! I'm glad to find this post here.

Dadu said...

I really enjoy simply reading all of your weblogs. Simply wanted to inform you that you have people like me who appreciate your work. Definitely a great post.

Togel Hongkong Terpercaya

Smartphone flexible said...

lesvitrauxdecaro.com le bosseur

mohit said...

Nice Post thanks
hotmail login process

Sophie Grace said...

I Loved The Way You Discuss The Topic Great Work Thanks For The Share Your Informative Post.download instagram stories

mikerock said...

i found it so amazing Car Racing Games

Richard turner said...

Thanks for all the tips mentioned in this article! it’s always good to read things you have heard before and are implementing, but from a different perspective, always pick up some extra bits of information. Visit@

chaelinsugar said...

If you want playing gambling online you can follow :
permainan roulette online
poker online indonesia uang asli
situs idn poker online

norton.com/setup said...

I really happy found this website eventually. Really informative and inoperative, Thanks for the post and effort! Please keep sharing more such blog.




kaspersky activation code

free pogo games

roadrunner email

aol mail

NIta said...

Kunjungi Blog kami untuk bertukar informasi:

Live Casino Online
Dadu Online

massageuu said...
This comment has been removed by the author.
massageuu said...
This comment has been removed by the author.
salma said...

ارخص شركة شحن عفش

نقل عفش من جدة الى مكة نقل عفش من جدة الى مكة
شركة نقل عفش من جدة الى الامارات نقل عفش من جدة الى الامارات
افضل شركة نقل عفش من جدة الى الرياض نقل عفش من جدة الى الرياض
شركة نقل عفش من جدة الى الدمام نقل عفش من جدة الى الدمام
شركة نقل عفش من المدينة المنورة الى مكة نقل عفش من المدينة المنورة الى مكة

John Ruth said...

Are you looking for Webroot Online Support Services from a reputed provider? We gives Webroot online Support even though their properly able expert.

Webroot Geek Squad

Poker45 said...

of course, to be able to market our products to potential customers, the first thing we need to know is about the products we will sell, how to make them, what materials to use, and of course we have to understand what our interlocutors are like. but thank you for the information you have given us, it only adds to our insights on how to speak well to vendors

Visit my website to get more information : poker45.com

Roman Arnolds said...

Be Clear. It's certainly possible to tell your vendor that you insist on comprehensive accessibility and leave it at that. But things may go better in the long run if you can express your requirements in some detail. For example, try to indicate what requirements apply to the product you're purchasing. about us

Poker45 said...

thank you for giving tips on How to talk and discuss about accessibility with vendors? very helpful for me who are still new

Official Website : tikipoker88.online

Assignment Help said...

Thanks for writing this blog.
Essay Writing Service

pctechbuzz said...

Thank you so much for sharing.. Please visit my website
Snapchat For PC

Airlines@123 said...

Qatar Airways Booking Thanks for the nice blog. It was very useful for me. I’m happy I found this blog. Thank you for sharing with us,I too always learn something new from your post.

epsonprinter247 said...

Epson Laser Printer Setup Thanks for the information provided by you it’s really great to help from your side but I got the complete solution from the mentioned site

Unknown said...

American Airlines Booking Thanks for the information provided by you it’s really great to help from your side but I got the complete solution from the mentioned site

Airlines@123 said...

Air Canada Reservations Thanks for the nice blog. It was very useful to me. I’m happy I found this blog. Thank you for sharing with us, I too always learn something new from your post.

Ryanair Reservations said...

Very interesting post, I have complete solution about SAS reservations official site

Airlines@123 said...

Air Canada Book A Flight Thanks for the nice blog. It was very useful for me. I’m happy I found this blog. Thank you for sharing with us,I too always learn something new from your post.

Unknown said...

Selamat Mencoba Meraih Berbagai Keuntungan Yang Besar Di Sini Daftar Fafaslot

Ryanair Reservations said...

Nice blog, I also want to suggest something about
SAS Reservations

Laura Bush said...

Thanks for providing such great post about accessibility. I got required information from your blog. Keep sharing such type of posts in future also. accessibility ontario.

Unknown said...

garmin nuvi update Thanks for the nice blog. It was very useful for me. I’m happy I found this blog. Thank you for sharing with us,I too always learn something new from your post.

Information said...

Very Nice Post thanks for sharing
Aol Games

Roman Arnolds said...

Some companies hire accessibility consulting companies to review their product usually at the end of the development phase where the product has already been released or is about to be released. Testing for accessibility at this stage is usually too late to address potential accessibility issues. The result of accessibility testing of these companies are not usually published or discussed with customers, however vendors talk proudly about it on their accessibility page of their websites to emphasize their commitment to accessibility. apply here

Anonymous said...

The Hewlett-Packard Company, commonly shortened to Hewlett-Packard or HP, was an American multinational information technology company headquartered in




Unknown said...

www acorn tv roku Thankful for the wonderful blog. It was incredibly important for me. I'm bright I found this blog. Thankful to you for granting to us, I likewise reliably find some new data from your post.

Information said...

A debt of gratitude is in order for your understanding for your phenomenal posting.
Garmin Express

Roman Arnolds said...

Discusses ways to incorporate and maintain accessible features within existing products. https://www.neuromastersacademy.com/

Anonymous said...

Thanks for sharing the article...You write very well...If you need backlinks please reach me on genuinehotelescorts@gmail.com
Call girls in jaipur
Call girls in Jaipur
Call girls in Jaipur
Call girls in Delhi
Call girls in Guwahati
Call girls in Guwahati
Call girls in Guwahati
Call girls in Guwahati
Call girls in Aerocity

Roman Arnolds said...

hese statements kind of paint our partners in a negative light, don’t they? However, that isn’t necessarily a fair assessment. I liken it to playing a game of telephone. Many times, those of us in higher education are having a conversation with a sales rep, who is likely relatively new to the company and wants to assure us, the potential client, that his or her product is worthy of consideration. He or she may not have ever heard the word “accessibility” in product updates.
URL: www.neuromastersacademy.com/

Adam jhon said...

Custom Packaging Boxes carries a large variety of printed cardboard boxes, small boxes packaging includes, but is not limited to RSC cartons, Small mailing boxes, Small packing boxes, coloured and kraft jewellery boxes, Small favour boxes, metal containers and more.

Aria Smith said...

What Streaming Services Take PBS? PBS displays are on a number of streaming solutions -- Amazon Prime or Prime Video, Netflix, YouTube TV, along with Hulu.
pbs activate

Vina said...

thank you for sharing this information with us I am glad to be here and read this information is really very helpful for me

torrenthoud proxy
demonoid proxy
extratorrent proxy

Custom Printing Services.co.uk said...

Custom Printed Packaging Boxes with Logo in UK | Packaging Republic Get Custom Packaging Boxes with Logo in different sizes and styles at wholesale prices. Packaging Republic offers Custom Packaging Boxes with Free shipping and Free Design..cosmetic gift boxes | cosmetic gift boxes

Aria Smith said...

How fast will another celebration get money delivered through Income App? Cash might be shipped and received immediately throughout the program , in accordance with your website. Depositing or adding money for a Money App accounts may choose in a few days, based upon your own bank, your website accounts.cash app login
cash app login

yanmaneee said...

golden goose outlet
jordan shoes
adidas yeezy
kobe byrant shoes
supreme hoodie
curry shoes
steph curry shoes

Lucky Slot Game Online said...

Joker123 merupakan salah satu situs yang bekerjasama dengan agen judi online terpercaya LuckyPoker77 dengan game terbaru slot joker gaming online 2021. baca disini

thomasjack said...

Amazing product thanks for sharing with us It is very informative. If you need any type of boxes, you can visit the link.
small white CBD boxes
eco Cereal packaging

Roman Arnolds said...

A clear statement of commitment to ensuring equal access for all users. A summary of the overall level of conformance with accessible information and technology standards. Links to resources (internal or external) that provide additional or related information. https://pressurecleaningbrisbanepros.com/

Unknown said...

This work inspires us. Keep up the good work and we will continue to support your posts.

Mortgage Broker in Red Deer

Emma Jackson said...
This comment has been removed by the author.
Emma Jackson said...

This is such a wonderful post. I have learned new things here. your writing style is great. keep up the good work. looking forward to more amazing reads. Need Help in Writing university assignment help australia? GoAssignmentHelp provides you best statistics homework help online australia. We have 5000+ professional uml assignment help online to help & provide 24×7 support.

Dofollow Backlinks said...

Good article well written. We specialize in custom cosmetic packaging boxes ​and shipping boxes, numerous online sellers overlook this chance to create brand recognition with an easy logo printed on their packaging

boom said...

hanime hanime incestflix incestflix

Ted said...

Accessibility for all is an important issue, thanks for highlighting it.

Tech365 Media


Alia parker said...

The U.S. Small Business Management counts firms with as long as $35.5 million in sales and 1,500 workers as "small businesses", depending upon the market. Outdoors government, companies with less than $7 million in sales and also less than five hundred employees are extensively taken into consideration local business. For more info visit Bankruptcy

James Adam said...

Impressive post. I merely came across your blog site and wanted to claim that I have actually truly appreciated browsing your post. Thank you for sharing such blogs. plr ebooks

Roman Arnolds said...

When do you think about accessibility of your product? At the design stage, during the implementation process, or later on after it has been developed? click here

AlexGSalv said...

Hi there

Very nice content and blog, I found it very informative and useful, hope to read more nice articles like this one around here,

Keep sharing the best content,

Best regards!

Your follower

Salvatore from:

Compra de Ingresso on-line – Os ingressos para visitar o Patrimônio Mundial Natural e uma das 7 Maravilhas da Natureza, que abriga as Cataratas do Iguaçu, são limitados e vendidos exclusivamente on-line, com agendamento de dia e horário para o passeio no site Tour Cataratas. Conheça também: Parque das Aves Foz do Iguaçu É importante lembrar que não existe a opção de compra de bilhete físico no parque. É necessário adquirir o ingresso de entrada no Parque Nacional do Iguaçu com antecedência em sites autorizados.

Thanks and take care

Anamika said...

Amazing contradiction with both of them having awesome categories.
Independent Girls Service in Delhi

Roman Arnolds said...
This comment has been removed by the author.
Roman Arnolds said...

Sometimes talking with a vendor could give you the impression as if they don't care about accessibility. This might be true but it is very uncommon.click here

William Woodruff said...

Thank you so much for writing about the measures that are used to track the sales effectiveness of a product. It is important to talk and discuss accessibility with vendors so that every deal can stay on track. Dissertation Proposal Writing Services

Akriti Verma said...

It was perfect and pleasant which has forever been an extraordinary highlight investigation.
Spa Girls in Bangalore
Bangalore Massage Service
Massage Service in Bangalore
Bangalore Spa Girls
Night Out Girls in Bangalore

Prayanka Bhatt said...

Make sure to keep this feature Ludhiana personal assistant service up, and you'll soon see.

Thomas More said...

Expert dissertation methodology dedicated to providing personalized assistance throughout your dissertation journey. Teamed up with mydissertations.co.uk, we guide you towards achieving your academic goals.

Global Assignment Expert said...

If you want to score high academic grades, Global Assignment Expert will be a one-stop destination. To place your order follow some steps like chat with our expert,Upload the files,Get the best price,Make payment through paypal, credit card, debit card & online banking. Global Assignment Help is best for all assignment help. We offer quality work with 100% plagiarism-free content.

Assignment Help Online said...

Your writing is something truly unique. You have this amazing talent for sharing deep thoughts in a way that really grabs the reader's attention. It's clear that you care a lot about making your posts top-notch because your commitment to quality and your careful attention to every little detail shine through in every single one of them. Are you searching for an assignment? Your search is over now we are here to provide the best management assignment help near you, we have 2000+ assignment experts. They always will help you with your assignment, if you have any questions contact us.